Exchanges & returns

No change-of-mind or size returns or exchanges

Not for a change of mind, and not for size. This is our stated policy rather than an unanswered question, and we would rather you read it here than discover it after your order arrives.

Which puts the weight on getting it right first

Compare all the published jacket and trouser measurements with garments that fit you well. Body-chest labels are not finished garment measurements. If any dimension is missing or you are between sizes, contact us for a fit check before you buy. We do not guarantee fit from a chest measurement or a photograph alone.

What that means in practice

• Check the size guide against a garment you already own, not against a guess.
• If you are between two sizes, message us. We will tell you which way to go for that particular set.
• If you are buying for someone else, send us the six measurements from a jacket and trousers that fit him well.
• Colours photograph close but not perfectly. Ask us and we will describe the ground honestly.

Damaged, defective, wrong, misdescribed or late delivery

This policy does not exclude your statutory rights. Contact us promptly with your order reference and a description of the issue. Photographs help us investigate; an unboxing video is not required. We cover reasonable return shipping for a verified seller fault and provide the applicable remedy, including a refund where required. A replacement is available by agreement, not as a compulsory substitute for a refund. Qualifying delivery delays are covered, subject to applicable force-majeure exceptions.

Refunds go to the original payment method; for COD we arrange an agreed bank or UPI transfer. Once a refund is approved, we initiate it within 5 to 7 working days and share the reference. Your bank may need additional processing time.

How to raise one

Message the WhatsApp number in the footer with your order reference. There is no form and no ticket number. A person will answer.

Return address

Do not post anything back before messaging us, because we will usually send a pickup instead. If you do need to post it, the address is at the bottom of this page.